FAQ's
 

Shipping & Delivery

Calculating Shipping Costs

We charge a single flat fee for each shipment based upon the sales amount. In some cases handling fees apply. The total shipping charge will be displayed on the last page of the order form, before you submit your order.

Standard Shipping Rates
  • Delivery within 3 to 5 business days
Total Order Amount Shipping Charge
$00.00 - $49.99$9.99
$50.00 - $99.99$11.99
$100.00 - $499.99$15.99
$500.00 - $999.99$17.99
$1000.00-$2,999.99$24.99
$3,000.00+FREE

 

Two-Day Shipping Rates

  • Delivery within 2 business days
  • No P.O. boxes or APO, FPO, or DPO
  • No Saturday delivery available
Total Order Amount Shipping Charge
$00.00 - $49.99$27.99
$50.00 - $99.99$27.99
$100.00 - $499.99$48.99
$500.00 - $999.99$48.99
$1000.00-$2,999.99$65.99
$3,000.00+$85.00

One-Day Shipping Rates for U.S. Deliveries

  • Delivery within 1 business day
  • No P.O. boxes or APO, FPO, or DPO
  • No Saturday delivery options available
Total Order Amount Shipping Charge
$00.00 - $49.99$49.99
$50.00 - $99.99$49.99
$100.00 - $499.99$76.99
$500.00 - $999.99$76.99
$1000.00-$2,999.99$76.99
$3,000.00+$125.00

Shipping Restrictions

There are warranty issues and manufacturer restrictions that prevent us from shipping certain products. We do not ship to APO/FPO, Alaska, Hawaii, P.O. Boxes, or internationally.

Tracking Your Package

You will receive a tracking number in your shipment confirmation email.

Where's My Stuff?

ShopDirectBrands.com confirms all orders via e-mail. Please check to make sure that you received a confirmation e-mail. Once the order has been confirmed, it may take up to 4 to 7 days for it to reach you.

I would like faster delivery for my order. Can I request premium shipping?

No. ShopDirectBrands.com offers ground shipping at this time

Will all my products be shipped together?

Not always. Shop Direct Brands sources products from different locations to maximize efficiency. All items will be shipped as soon as possible; back-ordered items will be shipped as they become available. Since our shipping charge is based on the total amount of your order you will not pay extra shipping when your products are not shipped together. ShopDirectBrands.com estimates shipment and delivery dates based on the availability of the items you ordered.

Our Shipping Methods
Where Do You Ship?

We ship to the contiguous 48 states via UPS Ground. We do not ship to APO/FPO, Alaska, Hawaii, P.O. Boxes, or internationally.

Failed Delivery Attempts

Carriers will make three attempts to deliver a package. After three attempts, the package will be returned to us.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).

Why Was My Package Undeliverable?

Our carriers may deem a package undeliverable if the address is incorrect.

Incorrect Address

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

Privacy & Security
Privacy Policy

Shop Direct Brands's Privacy Policy can be viewed here.

Terms and Conditions

Shop Direct Brands’s Terms and Conditions can be viewed here

Email Policy

Shop Direct Brands’s Privacy Policy can be viewed here.

Returns & Refunds
General Returns & Refund Policy

For information on Returns and Refund please call Customer Support at 1. 877.255.3415. Returns must be made within 30 days the order is delivered. For more information refer to our Terms & Conditions policy

How do I return an item?

Shop Direct Brands’s General Returns Policy can be viewed here.

Can I change my order?

We cannot change an order after it has been processed however, you may return it or send back the products you don’t need. If you need further assistance you can click on the Contact Us customersupport@ShopDirectBrands.com link or call Customer Support at 1.877.255.3415 for assistance.

Payment Policies
Payment Methods We Accept

ShopDirectBrands.com accepts Visa, Master Card, and PayPal.

Purchase Orders & Invoices

We only accept Visa, Master Card, and PayPal. We do not transact orders via purchase order or invoice.

Sales Tax

All transactions on ShopDirectBrands.com are taxed except in states that do not require sales tax.

Ordering Information
My credit card was not accepted. What should I do?

First, check to see that you entered the correct card number and expiration date. If that does not work click on Contact Us  www.ShopDirectBrands.com and give us the details. We will review your information and determine a solution to your issue. Remember, you can always call Customer Support at 1-800-255-3415 for further assistance.

Can I request a product be added to ShopDirectBrands.com?

Yes, for a product request click here.

Other Questions
How do I get technical information on the use of the product(s)?

Begin by selecting a product. Click on the technical specs tab. Look for the title "Material Safety Data Sheet".

I would like to order a larger quantity of an item after trying it out. Can I get a discount at ShopDirectBrands.com?

We currently do not offer quantity discounts.

-->