Terms and Conditions Agreement
 

 

This agreement contains the complete terms and conditions that apply to the purchase of products described on ShopDirectBrands.com. As used in this document "Shop Direct Brands" means Shop Direct Brands as a company, "PRODUCT(S)" means the product(s) described on this site and listed on the order form, and "BUYER" means the person ordering the PRODUCT(S).

These terms and conditions are applicable for PRODUCT(S) you purchase today through this site (ShopDirectBrands.com). Please carefully review these terms and conditions before purchase.

Purchases on ShopDirectBrands.com

Purchases on this online store may be made by Visa, Mastercard, P-card, PayPal and Google Checkout only, and only via online entry. ShopDirectBrands.com does not currently support purchase order EDI or system-to-system transactions. Terms of payment are governed by the customer's agreement with the applicable credit card issuer.

Product Availability

PRODUCT(S) may be added or removed from ShopDirectBrands.com at any time without advance notice. The offer of PRODUCT(S) for online sale in no way commits Shop Direct Brands to continue to offer the same item(s) for sale in the future.

Products for Buyer Use or Consumption Only

ShopDirectBrands.com provides a BUYER with convenient on-line access to small quantities of a variety of PRODUCTS from a variety of manufacturers. It is intended that BUYER is purchasing PRODUCT(S) for his or her own evaluation, use or consumption only. BUYER may not resell, distribute or transfer as part of commercial activity the PRODUCT(S) purchased on ShopDirectBrands.com to any third party. The PRODUCT(S) offered through Shop Direct Brands.com is intended for sale and use in the United States.

ShopDirectBrands' Right to Limit Quantities or Decline Sale

Shop Direct Brands reserves the right to limit sale or quantities of PRODUCT(S) available through ShopDirectBrands.com. Shop Direct Brands reserves the right to exercise its discretion to decline sale of any PRODUCT(S), to a prospective purchaser. If Shop Direct Brands rejects the order, then Shop Direct Brands will notify the BUYER the order has been rejected.

Sales Tax and Tax Exemption

Shop Direct Brands does business across the United States. We collect sales tax based on the purchase address or if the BUYER provides a tax identification number at checkout or in their registration.

Shipping Policy
Calculating Shipping Costs

We charge a single flat fee for each shipment based upon the sales amount. In some cases handling fees apply. The total shipping charge will be displayed on the last page of the order form, before you submit your order.

 

Shipping & Delivery

Calculating Shipping Costs

We charge a single flat fee for each shipment based upon the sales amount. In some cases handling fees apply. The total shipping charge will be displayed on the last page of the order form, before you submit your order.

Standard Shipping Rates
  • Delivery within 3 to 5 business days
Total Order Amount Shipping Charge
$00.00 - $49.99$9.99
$50.00 - $99.99$11.99
$100.00 - $499.99$15.99
$500.00 - $999.99$17.99
$1000.00-$2,999.99$24.99
$3,000.00+FREE

 

Two-Day Shipping Rates

  • Delivery within 2 business days
  • No P.O. boxes or APO, FPO, or DPO
  • No Saturday delivery available
Total Order Amount Shipping Charge
$00.00 - $49.99$27.99
$50.00 - $99.99$27.99
$100.00 - $499.99$48.99
$500.00 - $999.99$48.99
$1000.00-$2,999.99$65.99
$3,000.00+$85.00

One-Day Shipping Rates for U.S. Deliveries

  • Delivery within 1 business day
  • No P.O. boxes or APO, FPO, or DPO
  • No Saturday delivery options available
Total Order Amount Shipping Charge
$00.00 - $49.99$49.99
$50.00 - $99.99$49.99
$100.00 - $499.99$76.99
$500.00 - $999.99$76.99
$1000.00-$2,999.99$76.99
$3,000.00+$125.00

 

Shipping Restrictions

PRODUCT(S) may be ordered from and for use in the United States only. PRODUCT(S) purchased on the ShopDirectBrands.com will be delivered via UPS Ground or ground freight plus any special handling. Orders will have a standard charge added to them, depending on the total price of PRODUCT(S) ordered. Please contact customer service at 1.877.255.3415

International Shipping

We have partnered with International Checkout to provide payment processing and order fulfillment for our international customers. International shipping rates, carriers, and methods will be determined by International Checkout when you click the International Checkout button on the shopping cart and select your shipping destination.

What countries do you ship to?

Shipping is available to over 250 countries, US Territories and APO/FPO addresses.

How long will it take for my package to arrive?

Once the order is shipped from our US warehouse it will take 5-14 business days for the package to be delivered to your door. Generally, the more remote your location the longer it will take to get the package to you. If you live in a large city you should see delivery time frames of 5-8 business days.

Shop Direct Brands or International Checkout cannot be held responsible or liable for any delays or problems that result at your local customs office.

Duty, Taxes and Brokerage Fees

Your order may be subject to brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes assessed by customs authorities at the time of delivery to the destination country. These additional charges, generally known as Import Fees for customs clearance, are borne by you; we have no control over these Import Fees. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Additionally, when ordering from Shop Direct Brands, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you refuse to pay your local duty or tax and the carrier bills Shop Direct Brands for the unpaid charges, these charges will be deducted from any refund for the rejected product.

Failure to pay customs Import Fees may also jeopardize or terminate your ability to place future orders.

International Returns

International returns are subject to our general returns terms. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. No refunds will be given for items that are seized at your local customs office.

Package Status and Tracking

To check the status of your international order or track your package, please Log In to your International Checkout account Other things you may want to know

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we, or our partner International Checkout, may provide certain order, shipment, and product information, such as titles, to international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. To learn more, view International Checkout's Terms & Conditions and Customer Service information at their Help page.

Return Policy
  1. In order to determine the eligibility of a purchase for return, the timing of the eligibility is calculated between the Shop Direct Brands Ship Date and the Return Date. Shop Direct Brands Ship Date is the date the PRODUCT(S) shipped from Shop Direct Brands to the customer. Return Date is the date the PRODUCT(S) is physically received by Shop Direct Brands. All returns must be authorized within 30 days the customer receives the package.
  2. Some manufacturers do not allow returns under a certain dollar amount. You must contact Customer Support for the current list of those manufacturers.
  3. Return of merchandise will be considered based on the reason for the return and the conditions below:
    1. All returns must be pre-authorized. To obtain Return of Merchandise authorization, call Customer Support at 1-877-255-3415 and complete the return form here.
    2. Only PRODUCT(S) in original containers and in salable condition will be considered for return within 30 days the customer receives the product. Shop Direct Brands reserves the right to judge salability. The shelf life of adhesive products will determine salability. PRODUCT(S) received in unsalable condition, in Shop Direct Brands’ determination, will be destroyed with no credit issued.
    3. Postage paid labels will be supplied for Authorized returns where Shop Direct Brands is responsible for paying freight costs.
    4. Credit will be issued by Shop Direct Brands Customer Support upon receipt of authorized goods being returned in salable condition. A credit will be issued based on invoice value at the time of purchase, net of terms allowed.
Reason for ReturnCredit Issued and Fees Assigned
Shop Direct Brands Errors / Quality Issues / Shipping Issues
A. Shop Direct Brands Error100% Credit. Freight Paid by Shop Direct Brands if within 30 days customer receives package.
B. Product Quality Failure100% credit, Your credit will be issued upon receipt of PRODUCT(S) if Customer Support is notified within 14 days of Shop Direct Brands ship date. Freight paid by Shop Direct Brands.
C. Damaged Material100% credit or replacement of damaged PRODUCT(S) if Customer Support is notified within 14 days of Shop Direct Brands ship date. Freight paid by Shop Direct Brands.
D. Shipping Shortages100% credit or replacement of missing PRODUCT(S), with proof of delivery to Customer Support within 30 days after Shop Direct Brands ship date if we are notified within 14 days of Shop Direct Brands ship date. Note the Over/Under Shipping Policy.
E. Shipping Overages Returns100% credit of returned PRODUCT(S) will be issued if CSR is notified within 14 days of Shop Direct Brands ship date. Freight paid by Shop Direct Brands. Note the Over/Under Shipping Policy.
Return of Overstock / Customer Errors
F. Standard Stock Returns – Inventory returned within 2 weeks (14 days) of shipment date.100% Credit if Customer Support is notified within 14 days of Shop Direct Brands ship date. Freight Paid by customer. A copy of the packing list must accompany the returned merchandise.
G. Standard Stock Returns – Inventory returned over 2 weeks (14 days) of shipment date.Credit will be issued at the sole discretion of Shop Direct Brands. Shop Direct Brands reserves the right to charge a 15% restocking fee for all returns after 14 days of shipment date. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. A copy of the packing list must accompany the returned merchandise. Freight Paid by customer.
Product Use

Many factors beyond Shop Direct Brands' control can affect the use and performance of a PRODUCT(S) in a particular application, including the conditions under which the product is used and the time and environmental conditions under which the PRODUCT(S) is expected to perform. Since these factors are uniquely within the BUYER's knowledge and control, it is essential that the BUYER evaluate the PRODUCT(S) to determine whether it is fit for a particular purpose and suitable for the BUYER's method of application.

Warranty and Limited Remedy

The PRODUCT(S) will meet Shop Direct Brands' or the manufacturer's specifications for PRODUCT(S) at the time of shipment. Shop Direct Brands MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If a PRODUCT(S) is defective, BUYER's exclusive remedy and Shop Direct Brands' sole obligation shall be, at Shop Direct Brands' option, to replace the PRODUCT(S) or refund the purchase price.

Limitation of Liability

Shop Direct Brands will not be liable for any loss or damage arising from the PRODUCT(S), whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.

Controlling Laws

This Agreement will be construed and interpreted in accordance with the laws of the State of Wisconsin.

Acceptance of Terms and Conditions Agreement by BUYER

BUYER accepts the terms and conditions of this Agreement by clicking the "I Accept" option during the checkout process.